Uslovi korišćenja

Poslednje ažuriranje: 5. april 2026.

1. Identifikacija pružaoca usluge

Platforma Filladay je u vlasništvu i pod upravljanjem:

• Naziv: Filladay
• Sedište: [Adresa i matični broj biće dodati po registraciji firme]
• Email: support@filladay.com
• Web: filladay.com

U skladu sa Zakonom o elektronskoj trgovini Republike Srbije ("Službeni glasnik RS", br. 41/2009, 95/2013, 52/2019), ovi podaci su javno dostupni.

2. Prihvatanje uslova

Registracijom naloga na platformi Filladay, korišćenjem bilo koje funkcionalnosti platforme ili zakazivanjem termina kao klijent, potvrđujete da ste pročitali, razumeli i prihvatili ove Uslove korišćenja u celosti. Ako se ne slažete sa ovim uslovima, molimo vas da ne koristite platformu.

Ovi uslovi predstavljaju pravno obavezujući ugovor između vas i Filladay-a u skladu sa Zakonom o obligacionim odnosima Republike Srbije ("Službeni glasnik RS", br. 18/2020).

3. Opis usluge

Filladay je platforma za onlajn zakazivanje termina koja omogućava uslužnim biznisima (salonima, frizerskim radnjama, kozmetičkim salonima i sl.) da:

• Primaju rezervacije od klijenata putem interneta
• Upravljaju rasporedom radnika i usluga
• Šalju podsetnike klijentima putem SMS-a
• Vode evidenciju o klijentima i rezervacijama
• Pristupaju izveštajima o poslovanju

Platforma je dostupna kao veb aplikacija na adresi filladay.com i poddomenima oblika {subdomen}.filladay.com.

4. Uslovi za korisnike

• Za kreiranje poslovnog naloga (vlasnik salona, radnik) morate imati najmanje 18 godina
• Za zakazivanje termina kao klijent morate imati najmanje 15 godina. Lica mlađa od 18 godina mogu zakazivati termine isključivo uz saglasnost roditelja ili zakonskog staratelja
• Morate biti pravno sposobni za zaključivanje ugovora u skladu sa zakonima Republike Srbije
• Poslovni nalozi moraju biti registrovani od strane ovlašćenog predstavnika biznisa

5. Registracija naloga i bezbednost

• Za korišćenje platforme kao vlasnik biznisa potrebna je registracija sa tačnim i potpunim podacima
• Dužni ste da podatke na nalogu održavate ažurnim
• Odgovorni ste za čuvanje lozinke i bezbednost naloga
• Dužni ste da nas odmah obavestite o svakom neovlašćenom pristupu vašem nalogu
• Filladay nije odgovoran za štetu nastalu usled neovlašćenog korišćenja vašeg naloga ako je do toga došlo vašim propustom
• Klijenti mogu zakazivati termine bez kreiranja naloga (gost rezervacija) ili sa nalogom
• Zabranjeno je kreiranje više naloga za isti biznis bez saglasnosti Filladay-a

6. Besplatni i plaćeni planovi

• Besplatan plan - osnovno zakazivanje za jednog radnika, jedna lokacija, bez vremenskog ograničenja
• Plaćeni planovi - dodatne funkcionalnosti uključujući više radnika, više lokacija, napredne izveštaje, SMS podsetnike i prioritetnu podršku
• Detalji i cene svakog plana su dostupni na stranici filladay.com/pricing
• Cene se mogu menjati uz prethodno obaveštenje od najmanje 30 dana putem email-a i obaveštenja u aplikaciji
• Promena cena ne utiče na tekući obračunski period koji je već plaćen
• Plaćanje se vrši mesečno ili godišnje, unapred, na početku svakog obračunskog perioda
• Godišnji planovi se automatski obnavljaju po isteku, osim ako ne otkažete pre isteka

7. Uslovi plaćanja

• Sve cene su izražene u evrima (EUR)
• Plaćanje se vrši putem platnih kartica ili drugih podržanih metoda plaćanja
• Obrada plaćanja se vrši putem sertifikovanog platnog procesora - Filladay ne čuva podatke o platnim karticama
• U slučaju neuspešnog plaćanja, imate period od 7 dana da rešite problem sa plaćanjem
• Ako plaćanje nije izvršeno u roku od 7 dana, vaš nalog će biti automatski prebačen na besplatan plan
• Filladay izdaje elektronske račune za sva plaćanja u skladu sa važećim propisima

8. Pravo na odustajanje

U skladu sa Zakonom o zaštiti potrošača Republike Srbije ("Službeni glasnik RS", br. 88/2021), imate pravo da odustanete od ugovora u roku od 14 dana od dana zaključenja ugovora (početka pretplate), bez navođenja razloga.

• Da biste ostvarili pravo na odustajanje, morate nas obavestiti putem jasne pisane izjave na email: support@filladay.com
• Rok za odustajanje ističe nakon 14 dana od dana zaključenja ugovora
• Pravo na odustajanje ne primenjuje se ako ste u potpunosti iskoristili digitalnu uslugu tokom perioda za odustajanje, uz vašu prethodnu izričitu saglasnost i potvrdu da ste svesni da time gubite pravo na odustajanje
• U slučaju odustajanja, izvršićemo povraćaj novca u roku od 14 dana od prijema vaše izjave o odustajanju

9. Politika povraćaja novca

• Ako ostvarite pravo na odustajanje u skladu sa članom 8, izvršićemo proporcionalan (pro-rata) povraćaj za neiskorišćeni deo pretplatnog perioda
• SMS krediti koji su već iskorišćeni (poruke su poslate) nisu refundabilni
• Neiskorišćeni SMS krediti se mogu refundirati u okviru prava na odustajanje iz člana 8
• Povraćaj novca se vrši na isti način plaćanja koji je korišćen za originalnu transakciju
• Nakon isteka roka za odustajanje, otkazivanje plaćenog plana ne daje pravo na povraćaj - pristup traje do kraja plaćenog perioda

10. Obaveze korisnika i zabranjene radnje

Saglasni ste da ćete platformu koristiti isključivo u zakonite svrhe i u skladu sa ovim Uslovima. Zabranjeno je:

• Korišćenje platforme za bilo kakve nezakonite aktivnosti ili u svrhe koje krše zakone Republike Srbije
• Unošenje lažnih podataka, kreiranje lažnih rezervacija ili bilo kakvo obmanjivanje drugih korisnika
• Automatizovano prikupljanje podataka (scraping), korišćenje botova ili automatizovanih alata za pristup platformi bez pisane dozvole
• Pokušaj pristupa tuđim nalozima, podacima ili sistemima platforme
• Preprodavanje, redistribucija ili prepakovavanje usluge bez pisane dozvole Filladay-a
• Slanje neželjenih poruka (spam) putem platforme
• Namerno ometanje rada platforme ili pokušaj narušavanja njene bezbednosti
• Objavljivanje sadržaja koji je uvredljiv, diskriminatoran ili koji krši prava trećih lica

11. Sadržaj i vlasništvo nad podacima

• Zadržavate puno vlasništvo nad svim podacima koje unesete u platformu (podaci o klijentima, rezervacijama, uslugama itd.)
• Dajete Filladay-u ograničenu, neekskluzivnu licencu da koristi vaše podatke isključivo u svrhu pružanja, održavanja i unapređenja usluge
• Filladay neće prodavati, deliti ili koristiti vaše podatke za oglašavanje ili bilo koje svrhe van pružanja usluge
• Imate pravo da zatražite izvoz svih vaših podataka u strukturiranom, mašinski čitljivom formatu u bilo kom trenutku
• Detaljne informacije o obradi podataka nalaze se u našoj Politici privatnosti

12. Intelektualna svojina

• Naziv Filladay, logotip, dizajn korisničkog interfejsa, izvorni kod i sav prateći sadržaj su u vlasništvu Filladay-a i zaštićeni su zakonima o intelektualnoj svojini Republike Srbije
• Registracijom dobijate neekskluzivnu, neprenosivu, opozivu licencu za korišćenje platforme u skladu sa ovim Uslovima
• Zabranjeno je kopiranje, modifikovanje, dekompajliranje ili reverzni inženjering bilo kog dela platforme
• Zabranjeno je korišćenje naziva Filladay ili logotipa bez prethodne pisane saglasnosti

13. Uloge u obradi podataka

U skladu sa Zakonom o zaštiti podataka o ličnosti ("Službeni glasnik RS", br. 87/2018):

• Filladay kao obrađivač: Za podatke klijenata salona (kontakt informacije, istorija rezervacija), Filladay deluje kao obrađivač podataka. Vlasnik salona je rukovalac koji određuje svrhu i način obrade
• Vlasnik salona kao rukovalac: Vlasnik salona je odgovoran za zakonitost prikupljanja podataka svojih klijenata, uključujući pribavljanje saglasnosti gde je to potrebno
• Filladay kao rukovalac: Za podatke naloga korisnika (email, lozinka, podaci o poslovanju), Filladay deluje kao samostalan rukovalac podataka
• Detaljan opis obrade podataka i prava ispitanika nalazi se u Politici privatnosti

14. SMS obaveštenja

• SMS podsetnici se šalju klijentima salona na osnovu podešavanja koje definiše vlasnik salona
• Vlasnik salona je odgovoran za obezbeđivanje odgovarajuće saglasnosti klijenata za primanje SMS poruka
• SMS krediti se kupuju unapred i troše se po slanju svake poruke
• Jednom iskorišćeni SMS krediti (poruka je poslata operateru) nisu refundabilni
• Filladay koristi pouzdane provajdere za dostavu SMS poruka, ali ne može garantovati dostavu svake poruke krajnjem primaocu
• Filladay nije odgovoran za nedostavu SMS poruka uzrokovanu od strane mobilnog operatera, neispravnog broja telefona ili tehničkih problema van naše kontrole

15. Dostupnost platforme

• Filladay teži dostupnosti platforme od 99.9% na godišnjem nivou, ali ne garantuje neprekidan rad
• Planirano održavanje se najavljuje najmanje 24 sata unapred putem obaveštenja u aplikaciji i/ili email-a
• Planirano održavanje se po pravilu vrši u periodima najnižeg opterećenja
• Filladay nije odgovoran za gubitke ili propuštenu dobit nastalu usled nedostupnosti platforme, bilo planirane ili neplanirane
• U slučaju značajnijeg ispada, Filladay će uložiti razumne napore da platformu vrati u funkciju u najkraćem mogućem roku i da obavesti korisnike o statusu

16. Ograničenje odgovornosti

Platforma Filladay se pruža "kakva jeste" i "kakva je dostupna", bez bilo kakvih garancija, izričitih ili prećutnih.

• Filladay ne garantuje da će platforma ispuniti sve vaše specifične zahteve niti da će rad biti neprekidan ili bez grešaka
• Filladay nije odgovoran za indirektnu, posledičnu, specijalnu ili kaznenu štetu, uključujući ali ne ograničavajući se na gubitak dobiti, gubitak podataka ili poslovne gubitke
• Ukupna odgovornost Filladay-a po bilo kom osnovu ograničena je na ukupan iznos koji ste platili za uslugu u poslednjih 12 meseci
• Ovo ograničenje odgovornosti NE isključuje niti ograničava odgovornost Filladay-a za štetu prouzrokovanu namerno ili krajnjom nepažnjom, u skladu sa članom 263. Zakona o obligacionim odnosima Republike Srbije
• Ovo ograničenje odgovornosti ne utiče na zakonska prava potrošača koja se ne mogu ograničiti ili isključiti

17. Obeštećenje

Saglasni ste da ćete obeštetiti i zaštititi Filladay, njegove zaposlene, direktore i partnere od svakog zahteva, tužbe, gubitka, štete, troška ili odgovornosti (uključujući razumne advokatske troškove) koji nastanu iz ili u vezi sa:

• Vašim korišćenjem platforme suprotno ovim Uslovima
• Kršenjem bilo kog važećeg zakona ili propisa
• Kršenjem prava trećih lica, uključujući prava intelektualne svojine i privatnosti
• Sadržajem koji ste uneli ili objavili na platformi

18. Raskid ugovora i prestanak korišćenja

• Besplatan plan: Možete koristiti besplatan plan neograničeno, sve dok poštujete ove Uslove
• Plaćeni planovi: Možete otkazati pretplatu u bilo kom trenutku. Pristup plaćenim funkcionalnostima traje do kraja tekućeg obračunskog perioda
• Suspenzija od strane Filladay-a: Filladay zadržava pravo da suspenduje ili ukine nalog u slučaju kršenja ovih Uslova, uz prethodno obaveštenje i razumnu mogućnost za otklanjanje povrede, osim u slučajevima teških kršenja (nezakonite aktivnosti, bezbednosne pretnje)
• Izvoz podataka: Nakon raskida ugovora ili ukidanja naloga, vaši podaci su dostupni za izvoz u roku od 30 dana
• Brisanje podataka: Nakon isteka roka od 30 dana od raskida, svi vaši podaci se trajno brišu, osim podataka koje smo u obavezi da čuvamo po zakonu

19. Rešavanje sporova

U slučaju spora u vezi sa ovim Uslovima ili korišćenjem platforme:

• Korak 1 - Pregovaranje: Strane će prvo pokušati da reše spor u dobroj veri putem direktnog pregovaranja u roku od 30 dana
• Korak 2 - Medijacija: Ako pregovaranje ne uspe, strane će pokušati rešavanje spora putem medijacije u skladu sa Zakonom o posredovanju u rešavanju sporova ("Službeni glasnik RS", br. 55/2014)
• Korak 3 - Sud: Ako medijacija ne uspe u roku od 60 dana, za rešavanje spora nadležan je stvarno nadležan sud u Beogradu

20. Merodavno pravo i nadležnost

Na ove Uslove korišćenja i sve odnose između vas i Filladay-a primenjuje se pravo Republike Srbije. Za sve sporove koji proisteknu iz ovih Uslova ili korišćenja platforme nadležan je stvarno nadležan sud u Beogradu, Republika Srbija.

21. Viša sila

Ni jedna strana neće biti odgovorna za neispunjenje ili kašnjenje u ispunjenju obaveza po ovim Uslovima ako je to uzrokovano okolnostima van razumne kontrole, uključujući ali ne ograničavajući se na:

• Prirodne katastrofe (zemljotres, poplava, požar)
• Rat, terorizam, građanski nemiri
• Pandemije i epidemije
• Prekid internet infrastrukture ili telekomunikacija
• Mere ili odluke državnih organa
• Nestanak električne energije velikih razmera

Strana pogođena višom silom dužna je da drugu stranu obavesti u najkraćem mogućem roku i da uloži razumne napore za umanjenje posledica.

22. Delimična ništavost

Ako se bilo koja odredba ovih Uslova utvrdi kao nevažeća, nezakonita ili neizvršiva od strane nadležnog suda, to ne utiče na važnost i izvršivost preostalih odredaba. Nevažeća odredba će se zameniti važećom odredbom koja najbliže odražava prvobitnu nameru.

23. Celovitost ugovora

Ovi Uslovi korišćenja, zajedno sa Politikom privatnosti, čine celovit ugovor između vas i Filladay-a u vezi sa korišćenjem platforme. Ovi Uslovi zamenjuju sve prethodne usmene ili pisane sporazume, obećanja ili dogovore vezane za predmet ovog ugovora.

24. Prenos prava i obaveza

• Ne možete preneti svoja prava ili obaveze iz ovog ugovora na treće lice bez prethodne pisane saglasnosti Filladay-a
• Filladay može preneti svoja prava i obaveze iz ovog ugovora u slučaju spajanja, pripajanja, akvizicije ili prodaje celokupne ili značajnog dela imovine, uz obaveštenje korisnika u roku od 30 dana

25. Postupak za reklamacije potrošača

U skladu sa Zakonom o zaštiti potrošača Republike Srbije:

• Reklamacije i prigovore možete uputiti na: support@filladay.com
• Filladay je dužan da odgovori na svaku reklamaciju u roku od 8 dana od dana prijema
• Reklamacija treba da sadrži: vaše ime, email adresu naloga, opis problema i željeni ishod
• Vodimo evidenciju svih primljenih reklamacija u skladu sa zakonom
• Ukoliko niste zadovoljni odgovorom, imate pravo da se obratite nadležnim organima za zaštitu potrošača ili da pokrenete postupak u skladu sa članom 19 ovih Uslova

26. Izmene uslova korišćenja

• Filladay zadržava pravo da izmeni ove Uslove u bilo kom trenutku
• O svakoj izmeni bićete obavešteni najmanje 30 dana pre stupanja na snagu, putem email-a i obaveštenja u aplikaciji
• Nastavak korišćenja platforme nakon stupanja izmena na snagu smatra se prihvatanjem novih Uslova
• Ako se ne slažete sa izmenjenim Uslovima, imate pravo da otkažete nalog i prestanete sa korišćenjem platforme pre stupanja izmena na snagu
• Datum poslednje izmene je uvek jasno naznačen na vrhu ovog dokumenta

27. Kontakt

Za sva pitanja, sugestije ili zahteve u vezi sa ovim Uslovima korišćenja:

• Email: support@filladay.com
• Web: filladay.com

Terms of Service

Last updated: April 5, 2026

1. Service Provider Identification

The Filladay platform is owned and operated by:

• Name: Filladay
• Registered office: [Address and registration number will be added upon company registration]
• Email: support@filladay.com
• Web: filladay.com

In accordance with the E-Commerce Law of the Republic of Serbia ("Official Gazette of RS", No. 41/2009, 95/2013, 52/2019), this information is publicly available.

2. Acceptance of Terms

By registering an account on the Filladay platform, using any platform functionality, or booking an appointment as a client, you confirm that you have read, understood, and accepted these Terms of Service in their entirety. If you do not agree with these terms, please do not use the platform.

These terms constitute a legally binding agreement between you and Filladay in accordance with the Contracts and Torts Act of the Republic of Serbia ("Official Gazette of RS", No. 18/2020).

3. Service Description

Filladay is an online appointment booking platform that enables service businesses (salons, barbershops, beauty parlors, etc.) to:

• Receive reservations from clients via the internet
• Manage worker and service schedules
• Send reminders to clients via SMS
• Maintain records of clients and reservations
• Access business reports

The platform is available as a web application at filladay.com and subdomains in the format {subdomain}.filladay.com.

4. User Eligibility

• To create a business account (salon owner, worker), you must be at least 18 years old
• To book appointments as a client, you must be at least 15 years old. Individuals under 18 may book appointments only with the consent of a parent or legal guardian
• You must have the legal capacity to enter into agreements under the laws of the Republic of Serbia
• Business accounts must be registered by an authorized representative of the business

5. Account Registration and Security

• Using the platform as a business owner requires registration with accurate and complete information
• You are obligated to keep your account information up to date
• You are responsible for maintaining the security of your password and account
• You must notify us immediately of any unauthorized access to your account
• Filladay is not liable for damage resulting from unauthorized use of your account if such use occurred due to your negligence
• Clients may book appointments without creating an account (guest booking) or with an account
• Creating multiple accounts for the same business without Filladay's consent is prohibited

6. Free and Paid Plans

• Free plan - basic booking for one worker, one location, no time limit
• Paid plans - additional features including more workers, multiple locations, advanced reports, SMS reminders, and priority support
• Details and pricing for each plan are available at filladay.com/pricing
• Prices may change with at least 30 days prior notice via email and in-app notification
• Price changes do not affect the current billing period that has already been paid
• Payment is made monthly or annually, in advance, at the beginning of each billing cycle
• Annual plans automatically renew upon expiration unless cancelled before the renewal date

7. Payment Terms

• All prices are denominated in euros (EUR)
• Payment is processed via credit/debit cards or other supported payment methods
• Payment processing is handled by a certified payment processor - Filladay does not store credit card data
• In case of a failed payment, you have a 7-day grace period to resolve the payment issue
• If payment is not completed within 7 days, your account will be automatically downgraded to the free plan
• Filladay issues electronic invoices for all payments in accordance with applicable regulations

8. Right of Withdrawal

In accordance with the Consumer Protection Law of the Republic of Serbia ("Official Gazette of RS", No. 88/2021), you have the right to withdraw from the contract within 14 days from the date of conclusion of the contract (start of subscription), without stating a reason.

• To exercise your right of withdrawal, you must inform us by a clear written statement sent to: support@filladay.com
• The withdrawal period expires 14 days after the date of conclusion of the contract
• The right of withdrawal does not apply if you have fully used the digital service during the withdrawal period, provided you gave prior explicit consent and acknowledged that you thereby lose the right of withdrawal
• In case of withdrawal, we will process the refund within 14 days of receiving your withdrawal statement

9. Refund Policy

• If you exercise your right of withdrawal under Section 8, we will issue a pro-rata refund for the unused portion of the subscription period
• SMS credits that have already been used (messages sent) are non-refundable
• Unused SMS credits may be refunded within the withdrawal period described in Section 8
• Refunds are processed using the same payment method used for the original transaction
• After the withdrawal period expires, cancelling a paid plan does not entitle you to a refund - access continues until the end of the paid period

10. User Obligations and Prohibited Uses

You agree to use the platform exclusively for lawful purposes and in accordance with these Terms. The following is prohibited:

• Using the platform for any illegal activities or purposes that violate the laws of the Republic of Serbia
• Entering false data, creating fake bookings, or otherwise deceiving other users
• Automated data collection (scraping), using bots, or automated tools to access the platform without written permission
• Attempting to access other users' accounts, data, or platform systems
• Reselling, redistributing, or repackaging the service without written permission from Filladay
• Sending unsolicited messages (spam) through the platform
• Intentionally disrupting platform operations or attempting to compromise its security
• Publishing content that is offensive, discriminatory, or violates the rights of third parties

11. Content and Data Ownership

• You retain full ownership of all data you enter into the platform (client data, reservations, services, etc.)
• You grant Filladay a limited, non-exclusive license to use your data solely for the purpose of providing, maintaining, and improving the service
• Filladay will not sell, share, or use your data for advertising or any purposes beyond service delivery
• You have the right to request export of all your data in a structured, machine-readable format at any time
• Detailed information about data processing is available in our Privacy Policy

12. Intellectual Property

• The Filladay name, logo, user interface design, source code, and all related content are owned by Filladay and protected by intellectual property laws of the Republic of Serbia
• By registering, you receive a non-exclusive, non-transferable, revocable license to use the platform in accordance with these Terms
• Copying, modifying, decompiling, or reverse engineering any part of the platform is prohibited
• Using the Filladay name or logo without prior written consent is prohibited

13. Data Processing Roles

In accordance with the Personal Data Protection Law ("Official Gazette of RS", No. 87/2018):

• Filladay as processor: For salon client data (contact information, booking history), Filladay acts as a data processor. The salon owner is the controller who determines the purpose and manner of processing
• Salon owner as controller: The salon owner is responsible for the lawfulness of collecting their clients' data, including obtaining consent where required
• Filladay as controller: For user account data (email, password, business information), Filladay acts as an independent data controller
• A detailed description of data processing and data subject rights is available in our Privacy Policy

14. SMS Notifications

• SMS reminders are sent to salon clients based on settings configured by the salon owner
• The salon owner is responsible for obtaining appropriate consent from clients for receiving SMS messages
• SMS credits are purchased in advance and consumed upon sending each message
• Once used (message delivered to the carrier), SMS credits are non-refundable
• Filladay uses reliable providers for SMS delivery but cannot guarantee delivery of every message to the end recipient
• Filladay is not liable for SMS delivery failures caused by the mobile carrier, invalid phone numbers, or technical issues beyond our control

15. Platform Availability

• Filladay targets 99.9% annual platform availability but does not guarantee uninterrupted service
• Planned maintenance is announced at least 24 hours in advance via in-app notifications and/or email
• Planned maintenance is generally performed during periods of lowest usage
• Filladay is not liable for losses or lost profits resulting from platform unavailability, whether planned or unplanned
• In the event of a significant outage, Filladay will use reasonable efforts to restore the platform as quickly as possible and to inform users of the status

16. Limitation of Liability

The Filladay platform is provided "as is" and "as available", without any warranties, express or implied.

• Filladay does not guarantee that the platform will meet all your specific requirements or that operation will be uninterrupted or error-free
• Filladay is not liable for indirect, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business losses
• Filladay's total liability on any basis is limited to the total amount you have paid for the service in the preceding 12 months
• This limitation of liability does NOT exclude or limit Filladay's liability for damage caused intentionally or through gross negligence, in accordance with Article 263 of the Contracts and Torts Act of the Republic of Serbia
• This limitation of liability does not affect statutory consumer rights that cannot be limited or excluded

17. Indemnification

You agree to indemnify and hold harmless Filladay, its employees, directors, and partners from any claim, lawsuit, loss, damage, cost, or liability (including reasonable attorney fees) arising from or in connection with:

• Your use of the platform in violation of these Terms
• Violation of any applicable law or regulation
• Violation of the rights of third parties, including intellectual property and privacy rights
• Content you have entered or published on the platform

18. Termination

• Free plan: You may use the free plan indefinitely, as long as you comply with these Terms
• Paid plans: You may cancel your subscription at any time. Access to paid features continues until the end of the current billing period
• Suspension by Filladay: Filladay reserves the right to suspend or terminate an account in case of violation of these Terms, with prior notice and a reasonable opportunity to remedy the breach, except in cases of severe violations (illegal activities, security threats)
• Data export: After termination or account closure, your data is available for export for 30 days
• Data deletion: After the 30-day period following termination, all your data is permanently deleted, except for data we are legally required to retain

19. Dispute Resolution

In the event of a dispute related to these Terms or use of the platform:

• Step 1 - Negotiation: The parties shall first attempt to resolve the dispute in good faith through direct negotiation within 30 days
• Step 2 - Mediation: If negotiation fails, the parties shall attempt to resolve the dispute through mediation in accordance with the Mediation in Dispute Resolution Law ("Official Gazette of RS", No. 55/2014)
• Step 3 - Court: If mediation fails within 60 days, the dispute shall be resolved by the competent court in Belgrade

20. Governing Law and Jurisdiction

These Terms of Service and all relations between you and Filladay are governed by the laws of the Republic of Serbia. For all disputes arising from these Terms or the use of the platform, the competent court in Belgrade, Republic of Serbia, shall have jurisdiction.

21. Force Majeure

Neither party shall be liable for failure or delay in performing obligations under these Terms if caused by circumstances beyond reasonable control, including but not limited to:

• Natural disasters (earthquake, flood, fire)
• War, terrorism, civil unrest
• Pandemics and epidemics
• Internet infrastructure or telecommunications outages
• Government measures or orders
• Large-scale power outages

The affected party must notify the other party as soon as possible and make reasonable efforts to mitigate the consequences.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court, this does not affect the validity and enforceability of the remaining provisions. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

23. Entire Agreement

These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Filladay regarding the use of the platform. These Terms supersede all prior oral or written agreements, promises, or understandings related to the subject matter of this agreement.

24. Assignment

• You may not transfer your rights or obligations under this agreement to a third party without Filladay's prior written consent
• Filladay may transfer its rights and obligations under this agreement in the event of a merger, acquisition, or sale of all or a substantial part of its assets, with 30 days notice to users

25. Consumer Complaint Procedure

In accordance with the Consumer Protection Law of the Republic of Serbia:

• Complaints and grievances may be submitted to: support@filladay.com
• Filladay is obligated to respond to every complaint within 8 days of receipt
• A complaint should include: your name, account email address, description of the issue, and desired outcome
• We maintain a record of all received complaints in accordance with the law
• If you are unsatisfied with the response, you have the right to contact the relevant consumer protection authorities or to initiate proceedings in accordance with Section 19 of these Terms

26. Changes to Terms

• Filladay reserves the right to modify these Terms at any time
• You will be notified of any changes at least 30 days before they take effect, via email and in-app notification
• Continued use of the platform after the changes take effect constitutes acceptance of the new Terms
• If you do not agree with the modified Terms, you have the right to cancel your account and stop using the platform before the changes take effect
• The date of the last modification is always clearly indicated at the top of this document

27. Contact

For any questions, suggestions, or requests regarding these Terms of Service:

• Email: support@filladay.com
• Web: filladay.com